Ship tiny AI workflows in 10 days. Measurable ops wins.
Implementation-led AI for Front Range support & ops teams. Built inside your existing tools with human-in-the-loop and clear KPIs.
Led by Tim Norton — based in Monument, CO. In-person available across Monument • Colorado Springs • Denver.
Before → Build → Result
- First-response time ~6 hours; agents hunt answers
- Inconsistent tone; no tagging/priority discipline
- Ticket triage → auto priority & tags in Zendesk
- Suggested reply with citations from your docs
- Agent approval gate; all actions logged to ticket
Productized offers
Simple scope. Fixed fees. Outcome‑first.
- Current workflow map
- Risk & data review
- Top 3 use cases w/ ROI model
- 10‑day build plan
- 1–2 workflows end‑to‑end
- One data source; one system of record
- Human approval gate + logs
- Training + SOP handoff
- Backlog & enhancements
- Prompt/library tuning
- Data updates & QA
- Monthly KPI review
How we ship in 10 days
Security & controls
- Customer-managed storage; least‑privilege access
- Optional customer‑managed models (Azure/OpenAI, Bedrock, Ollama)
- PII redaction and allow‑lists on outputs
- No vendor data retention; logs retained by you
- Human‑in‑the‑loop for customer‑facing actions
- Confidence thresholds & regex filters
- Rollback path and feature flags
- Monthly KPI & risk review
Meet your implementer
Tim Norton, Principal at SoftyScale. I ship tiny AI workflows in 10 days with human-in-the-loop and measurable KPIs.
Local to Monument; serving Colorado Springs and Denver. In-person meetings available.
Contact: hello@softyscale.com · +1 (303) 330-6956
FAQ
No. We ship inside your current stack whenever possible.
Typical: 20–60% time savings on targeted workflows with <2‑month payback.
We prefer customer‑managed storage/models; we redact PII and keep full audit logs.
Yes. Run a $2k pilot workflow, then expand.
Book a 30‑minute AI triage
Bring one workflow. We'll map impact, risks, and a 10‑day plan.
Book with Tim (30-min AI triage)