Privacy Policy

1. Introduction

SoftyScale ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

Information You Provide

• Contact information (name, email, phone number, company name)
• Information provided during consultations and meetings
• Project requirements and business information
• Payment and billing information (processed through secure third-party providers)

Information Collected Automatically

• Usage data and analytics (pages visited, time spent, clicks)
• Device information (browser type, operating system)
• IP address and approximate location

3. How We Use Your Information

• To provide and improve our consulting services
• To communicate with you about projects and engagements
• To process payments and manage billing
• To send project updates and relevant information
• To comply with legal obligations
• To protect our rights and prevent fraud

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Secure third-party service providers

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

• With your explicit consent
• With service providers who assist in our operations (under strict confidentiality agreements)
• To comply with legal obligations or respond to lawful requests
• To protect our rights, privacy, safety, or property

6. Client Data and AI Implementations

When implementing AI solutions for clients:

• Client data remains in client-controlled environments
• We follow principle of least privilege access
• No client data is retained after project completion unless explicitly agreed
• We implement PII redaction and data minimization practices
• All AI model interactions use no-retention policies where available

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Project-related data is retained according to our engagement agreements.

8. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your information (subject to legal requirements)
• Opt-out of marketing communications
• Request data portability

9. Cookies and Tracking

We use essential cookies and similar technologies to operate our website. We also use analytics tools to understand website usage and improve our services. You can control cookies through your browser settings.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date."

13. Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: